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At mytoucan.io, we offer flexibility in terms of contract and commitment periods for using our software. We understand that different businesses have varying needs and preferences, and we strive to accommodate those requirements.

We provide both short-term and long-term options:

1. Monthly Subscriptions: We offer a monthly subscription option that allows you to use our software on a month-to-month basis. This means you are not bound by a long-term contract and have the freedom to cancel or modify your subscription at any time.
2. Annual Subscriptions: For those who prefer a longer commitment period, we offer annual subscription plans. By opting for an annual subscription, you can benefit from potential cost savings and enjoy a more stable pricing structure. However, please note that annual subscriptions typically involve a contractual commitment for the specified duration.

It’s important to review the terms and conditions specific to the subscription plan you select every year to understand the details regarding contract duration, price rise and cancellation policies. Our customer support team is available to guide you through the subscription options and address any questions you may have regarding contractual commitments or please visit our terms and conditions page.

We understand the importance of timely and effective customer support when you encounter issues or have questions while using our product. At mytoucan.io, we strive to provide exceptional support to ensure your experience with our platform is smooth and hassle-free.

We offer a range of customer support channels to address your needs:

1. Email Support: Our dedicated support team is available via email to assist you with any inquiries or issues you may encounter. You can reach out to our support team by sending an email to [email protected] . We strive to respond to your queries promptly and provide you with the necessary guidance to resolve your concerns.
2. Community Forums: We maintain a community forum where users can interact, share experiences, and seek advice from fellow users. Our support team actively participates in the forum to address questions and provide guidance. Please visit our private group on Facebook.
3. One-on-one: Depending on your subscription plan or specific circumstances, we may offer phone support for urgent or complex issues. Phone support allows for direct and immediate communication with our support team to resolve your concerns effectively.

We are committed to delivering exceptional customer support and ensuring your satisfaction with our product. Our support team is knowledgeable, responsive, and dedicated to assisting you throughout your journey with mytoucan.io.

When it comes to using mytoucan.io, we strive to be transparent about our pricing structure and any potential additional costs or fees. Our goal is to provide you with a clear understanding of the financial commitments associated with using our platform.

With mytoucan.io, we offer various subscription plans tailored to different user needs. These plans come with specific features and allowances, which are outlined in detail on our website. The cost of your chosen subscription plan covers the standard usage of our platform and the associated features.

However, it’s important to note that there may be additional costs or fees depending on certain factors, such as:

1. Usage Overages: If you exceed the usage limits included in your subscription plan such as data storage, there may be additional charges based on your usage beyond those limits. These charges will be communicated to you transparently and in advance.
2. Add-On Features: We may offer certain add-on features or modules that are not included in the base subscription plan. If you choose to access and utilise these add-on features, there may be additional costs associated with their usage. We will clearly communicate any additional charges before you opt for such features.
3. Customisation and Integration: While our platform provides a comprehensive set of features, you may have specific customisation or integration requirements unique to your business. Depending on the complexity and scope of these customisations or integrations, there may be additional costs involved. Our customer support teams can provide you with detailed information about customisation fees.

It is important to review the pricing details and terms of your chosen subscription plan to understand what is covered and what may incur additional costs. We are committed to providing you with transparent information, and our customer support team is available to answer any questions you may have regarding pricing or potential additional fees.

There is a limit to the number of users that can access the mytoucan.io CRM (Customer Relationship Management) system, but the specific limit depends on the subscription plan you choose. We offer different pricing tiers to accommodate businesses of various sizes and needs.

Our pricing plans typically include a set number of user licenses or seats. These licenses determine the maximum number of users who can access and utilise the CRM system simultaneously. For example, if you select a plan with 3 user licenses, up to 3 individuals within your organisation can have their own accounts and access the CRM system concurrently.

The sharing of one email address linked on a user licenses with multiple people is strongly discouraged. If you require additional user licenses beyond the limit included in your plan, we offer options to upgrade your subscription or purchase additional licenses separately. Our goal is to provide flexibility and scalability, allowing you to adjust the number of user licenses as your business grows.

The security of your data is of utmost importance to us at mytoucan.io. We understand the need for robust data protection measures in today’s digital landscape. When it comes to storing your data in our SaaS product, we employ industry-leading security practices to safeguard your information.

Here are some key security measures we have implemented:

1. We use strong encryption protocols to protect your data both in transit and at rest. This ensures that your information remains secure and unreadable to unauthorised parties.
2. We have strict access controls in place to limit data access to authorised personnel only. This includes multi-factor authentication, role-based access controls, and regular access audits.
3. We regularly back up your data to secure off-site locations. In the event of any unforeseen circumstances, such as hardware failure or natural disasters, we have redundancy measures in place to ensure your data remains safe and accessible.
4. We adhere to industry standards and best practices to maintain a secure environment. This includes compliance with data protection regulations, such as GDPR (General Data Protection Regulation).
5. We continuously monitor our systems for any potential security vulnerabilities. Regular security audits and penetration testing are conducted to identify and address any weaknesses promptly.

Rest assured, we take the security and privacy of your data seriously. By implementing these robust security measures, we strive to provide you with a secure and reliable environment for storing and accessing your valuable information.

Absolutely! We understand that getting started with a new software can be intimidating, which is why we offer comprehensive training and onboarding support for all our new users. Upon signing up, you will have access to various resources designed to help you navigate and use the features of mytoucan.io effectively.

Our onboarding process includes a video tutorials and documentation that provide step-by-step instructions on how to set up your account, configure settings, and make the most of our mytoucan.io’s capabilities. We also offer a one-on-one 45mins session where you can ask questions and learn directly from our experienced support team.

Furthermore, our customer support representatives are readily available to assist you throughout your onboarding journey. Whether you need clarification on a feature, guidance on best practices, or help troubleshooting an issue, our dedicated support team is just a message away. You can reach them via out contact page

We believe in ensuring our customers’ success, and our training and onboarding support are designed to empower you to quickly become proficient in using mytoucan.io

You can switch to a new plan at any time by going to the billing page in your account. Select the plan you’d like to switch to and immediately start using new features.

We accept Visa and Mastercard credit cards available through Stripe.