Get in touch

mytoucan has three plans. Explorer is free forever and covers one family. Starter is $19 a month for up to ten families. Professional is $39 a month for unlimited families, plus invoicing and messaging.

Annual plans save you 20%, which works out to two months free.

Parents always use mytoucan for free, on every plan.

No lock-in. You can use mytoucan month to month and cancel or change your plan whenever you like. If you’d rather commit for the year, annual plans save you 20%, which is two months free. Annual plans run for the twelve months you’ve paid for. For the full details on billing and cancellation, see our terms and conditions page.

We understand the importance of timely and effective customer support when you encounter issues or have questions while using our product. At mytoucan.io, we strive to provide exceptional support to ensure your experience with our platform is smooth and hassle-free.

We offer a range of customer support channels to address your needs:

1. Email Support: Our dedicated support team is available via email to assist you with any inquiries or issues you may encounter. You can reach out to our support team by sending an email to [email protected] . We strive to respond to your queries promptly and provide you with the necessary guidance to resolve your concerns.
2. Community Forums: We maintain a community forum where users can interact, share experiences, and seek advice from fellow users. Our support team actively participates in the forum to address questions and provide guidance. Please visit our private group on Facebook.
3. One-on-one: Depending on your subscription plan or specific circumstances, we may offer phone support for urgent or complex issues. Phone support allows for direct and immediate communication with our support team to resolve your concerns effectively.

We are committed to delivering exceptional customer support and ensuring your satisfaction with our product. Our support team is knowledgeable, responsive, and dedicated to assisting you throughout your journey with mytoucan.io.

No hidden costs. The price you see is the price you pay.

Every plan is a flat monthly or annual subscription. Explorer is free forever. Starter and Professional are billed at the rate shown on the pricing page, and that covers everything listed in your plan.

There are no setup fees, no per-family charges, and no surprise overage bills. If we ever add optional extras, we’ll show you the price up front before you opt in.

Annual plans save you 20%, which works out to two months free. You can switch between monthly and annual whenever you like.

Each plan covers one practitioner. That’s you, running your practice.

What changes between plans is how many active families you can work with at once. Explorer supports one family, Starter supports up to ten, and Professional is unlimited.

Parents always get free access to track their baby’s sleep, no matter which plan you’re on, and they never count toward your limit.

If you’re running a team and need more than one practitioner, get in touch and we’ll let you know what’s possible.

The security of your data is of utmost importance to us at mytoucan.io. We understand the need for robust data protection measures in today’s digital landscape. When it comes to storing your data in our SaaS product, we employ industry-leading security practices to safeguard your information.

Here are some key security measures we have implemented:

1. We use strong encryption protocols to protect your data both in transit and at rest. This ensures that your information remains secure and unreadable to unauthorised parties.
2. We have strict access controls in place to limit data access to authorised personnel only. This includes multi-factor authentication, role-based access controls, and regular access audits.
3. We regularly back up your data to secure off-site locations. In the event of any unforeseen circumstances, such as hardware failure or natural disasters, we have redundancy measures in place to ensure your data remains safe and accessible.
4. We adhere to industry standards and best practices to maintain a secure environment. This includes compliance with data protection regulations, such as GDPR (General Data Protection Regulation).
5. We continuously monitor our systems for any potential security vulnerabilities. Regular security audits and penetration testing are conducted to identify and address any weaknesses promptly.

Rest assured, we take the security and privacy of your data seriously. By implementing these robust security measures, we strive to provide you with a secure and reliable environment for storing and accessing your valuable information.

Absolutely! We understand that getting started with a new software can be intimidating, which is why we offer comprehensive training and onboarding support for all our new users. Upon signing up, you will have access to various resources designed to help you navigate and use the features of mytoucan.io effectively.

Our onboarding process includes a video tutorials and documentation that provide step-by-step instructions on how to set up your account, configure settings, and make the most of our mytoucan.io’s capabilities. We also offer a one-on-one 45mins session where you can ask questions and learn directly from our experienced support team.

Furthermore, our customer support representatives are readily available to assist you throughout your onboarding journey. Whether you need clarification on a feature, guidance on best practices, or help troubleshooting an issue, our dedicated support team is just a message away. You can reach them via out contact page

We believe in ensuring our customers’ success, and our training and onboarding support are designed to empower you to quickly become proficient in using mytoucan.io

You can switch to a new plan at any time by going to the billing page in your account. Select the plan you’d like to switch to and immediately start using new features.

We accept Visa and Mastercard credit cards available through Stripe.